Introduction


These terms and conditions apply between you (the Customer and User of this Hosted Service or Website, including any sub-domains unless expressly excluded by their own terms and conditions), and freedirector.io (the Provider).

Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website or when you sign up for the Hosted Service or when you configure your DNS records to point to the Hosted Service.

IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU SHOULD STOP USING THE HOSTED SERVICE AND WEBSITE IMMEDIATELY.



1. Definitions


1.1    In these Terms and Conditions, except to the extent expressly provided otherwise:

Access Credentials means the usernames, passwords and other credentials enabling access to the Hosted Service, including access credentials for the User Interface;

Agreement means a contract between the parties incorporating these Terms and Conditions, and any amendments to that contract from time to time;

Business Day means any weekday other than a bank or public holiday in England;

Business Hours means the hours of 09:00 to 17:00 GMT/BST on a Business Day;

Charges means the following amounts:

(a)     the amounts specified on the pricing page for the Hosted Service, billed monthly;

Customer means the person or entity that signs up to and/or configures their DNS records to use this Hosted Service;

Customer Confidential Information means:

(a)    any information disclosed by or on behalf of the Customer to the Provider at any time before the termination of the Agreement (whether disclosed in writing, orally or otherwise) that at the time of disclosure:

(i)     was marked as "confidential"; or

(ii)    should have been reasonably understood by the Provider to be confidential; and

(b)    the Customer Data;

Customer Data means all data, works and materials: uploaded to or stored on the Platform by the Customer; transmitted by the Platform at the instigation of the Customer; supplied by the Customer to the Provider for uploading to, transmission by or storage on the Platform; or generated by the Platform as a result of the use of the Hosted Service by the Customer (but excluding analytics data relating to the use of the Platform and server log files);

Customer Personal Data means any Personal Data that is processed by the Provider on behalf of the Customer in relation to the Agreement, but excluding personal data with respect to which the Provider is a data controller;

Data Protection Laws means the EU GDPR and the UK GDPR;

Documentation means the documentation for the Hosted Service produced by the Provider and delivered or made available by the Provider to the Customer;

Effective Date means the date upon which the Customer signs up to the Hosted Service on the Provider's website;

EU GDPR means the General Data Protection Regulation (Regulation (EU) 2016/679) and all other EU laws regulating the processing of Personal Data, as such laws may be updated, amended and superseded from time to time;

Force Majeure Event means an event, or a series of related events, that is outside the reasonable control of the party affected (including failures of the internet or any public telecommunications network, hacker attacks, denial of service attacks, virus or other malicious software attacks or infections, power failures, industrial disputes affecting any third party, changes to the law, disasters, epidemics, pandemics, explosions, fires, floods, riots, terrorist attacks and wars);

Hosted Service means the freedirector.io domain redirection service, which will be made available by the Provider to the Customer as a service via the internet in accordance with these Terms and Conditions;

Hosted Service Defect means a defect, error or bug in the Platform having a material adverse effect on the appearance, operation, functionality or performance of the Hosted Service, but excluding any defect, error or bug caused by or arising as a result of:

(a)    any act or omission of the Customer or any person authorised by the Customer to use the Platform or Hosted Service;

(b)    any use of the Platform or Hosted Service contrary to the Documentation, whether by the Customer or by any person authorised by the Customer;

(c)    a failure of the Customer to perform or observe any of its obligations in the Agreement; and/or

(d)    an incompatibility between the Platform or Hosted Service and any other system, network, application, program, hardware or software not specified as compatible in the Hosted Service Specification;

Hosted Service Specification means the specification and features for the Platform and Hosted Service set out on the pricing page;

Intellectual Property Rights means all intellectual property rights wherever in the world, whether registrable or unregistrable, registered or unregistered, including any application or right of application for such rights (and these "intellectual property rights" include copyright and related rights, database rights, confidential information, trade secrets, know-how, business names, trade names, trade marks, service marks, passing off rights, unfair competition rights, patents, petty patents, utility models, semi-conductor topography rights and rights in designs);

Personal Data means personal data under any of the Data Protection Laws;

Platform means the platform managed by the Provider and used by the Provider to provide the Hosted Service, including the application and database software for the Hosted Service, the system and server software used to provide the Hosted Service;

Provider means freedirector.io;

Services means any services that the Provider provides to the Customer, or has an obligation to provide to the Customer, under these Terms and Conditions;

Support Services means support in relation to the use of, and the identification and resolution of errors in, the Hosted Service, but shall not include the provision of training services;

Supported Web Browser means the current release from time to time of Microsoft Edge, Mozilla Firefox, Google Chrome or Apple Safari;

Term means the term of the Agreement, commencing in accordance with Clause 2.1 and ending in accordance with Clause 2.2;

Terms and Conditions means all the documentation containing the provisions of the Agreement, namely the main body of these Terms and Conditions and the Schedules, including any amendments to that documentation from time to time;

UK GDPR means the EU GDPR as transposed into UK law (including by the Data Protection Act 2018 and the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019) and all other UK laws regulating the processing of Personal Data, as such laws may be updated, amended and superseded from time to time; and

User Interface means the interface for the Hosted Service designed to allow individual human users to access and use the Hosted Service.


2. Term


2.1    The Agreement shall come into force upon the Effective Date.


2.2    The Agreement shall continue in force indefinitely, subject to termination in accordance with Clause 17 or any other provision of these Terms and Conditions.


3. Hosted Service


3.1    The Provider shall provide, or shall ensure that the Platform will provide, to the Customer upon the Effective Date the access necessary to enable the Customer to use the Hosted Service.


3.2    The Provider hereby grants to the Customer a licence to use the Hosted Service by means of the User Interface in accordance with the Documentation during the Term.


3.3    The licence granted by the Provider to the Customer under Clause 3.2 is subject to the following limitations:

(a)    the User Interface may only be used through a Supported Web Browser;

(b)    the User Interface may only be used by the officers, employees, agents and subcontractors of the Customer;


3.4    Except to the extent expressly permitted in these Terms and Conditions or required by law on a non-excludable basis, the licence granted by the Provider to the Customer under Clause 3.2 is subject to the following prohibitions:

(a)    the Customer must not sub-license its right to access and use the Hosted Service;

(b)    the Customer must not permit any unauthorised person or application to access or use the Hosted Service;

(c)    the Customer must not republish or redistribute any content or material from the Hosted Service;

(d)    the Customer must not make any alteration to the Platform; and

(e)    the Customer must not conduct or request that any other person conduct any load testing or penetration testing on the Platform or Hosted Service.


3.5    The Customer shall implement and maintain reasonable security measures relating to the Access Credentials to ensure that no unauthorised person or application may gain access to the Hosted Service by means of the Access Credentials.


3.6    The Provider shall use reasonable endeavours to maintain the availability of the Hosted Service to the Customer, but does not guarantee 100% availability.


3.7    For the avoidance of doubt, downtime caused directly or indirectly by any of the following shall not be considered a breach of the Agreement:

(a)    a Force Majeure Event;

(b)    a fault or failure of the internet or any public telecommunications network;

(c)    a fault or failure of the Customer's computer systems or networks;

(d)    any breach by the Customer of the Agreement; or

(e)    scheduled maintenance carried out in accordance with the Agreement.


3.8    The Customer must comply with Schedule 1 (Acceptable Use Policy), and must ensure that all persons using the Hosted Service with the authority of the Customer or by means of the Access Credentials comply with Schedule 1 (Acceptable Use Policy).


3.9    The Customer must not use the Hosted Service in any way that causes, or may cause, damage to the Hosted Service or Platform or impairment of the availability or accessibility of the Hosted Service.


3.10  The Customer must not use the Hosted Service in any way that uses excessive Platform resources and as a result is liable to cause a material degradation in the services provided by the Provider to its other customers using the Platform; and the Customer acknowledges that the Provider may use reasonable technical measures to limit the use of Platform resources by the Customer for the purpose of assuring services to its customers generally.


3.11  The Customer must not use the Hosted Service:

(a)    in any way that is unlawful, illegal, fraudulent or harmful; or

(b)    in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.


3.12  For the avoidance of doubt, the Customer has no right to access the software code (including object code, intermediate code and source code) of the Platform, either during or after the Term.


3.13  The Provider may suspend the provision of the Hosted Service if any amount due to be paid by the Customer to the Provider under the Agreement is overdue, and the Provider has given to the Customer at least 30 days' written notice, following the amount becoming overdue, of its intention to suspend the Hosted Service on this basis.


4. Scheduled maintenance


4.1    The Provider may from time to time suspend the Hosted Service for the purposes of scheduled maintenance to the Platform.


4.2    The Provider shall ensure that all scheduled maintenance is carried out outside Business Hours.


5. Support Services


5.1    The Provider shall provide the Support Services to the Customer during the Term where the Customer is subscribed to an eligible product.


5.2    The Provider shall respond promptly to all requests for Support Services made by the Customer through the support email address.


5.3    The Provider may suspend the provision of the Support Services if any amount due to be paid by the Customer to the Provider under the Agreement is overdue, and the Provider has given to the Customer at least 30 days' written notice, following the amount becoming overdue, of its intention to suspend the Support Services on this basis.


6. Customer Data


6.1    The Customer hereby grants to the Provider a non-exclusive licence to copy, reproduce, store, distribute, publish, export, adapt, edit and translate the Customer Data to the extent reasonably required for the performance of the Provider's obligations and the exercise of the Provider's rights under the Agreement. The Customer also grants to the Provider the right to sub-license these rights to its hosting, connectivity and telecommunications service providers.


6.2    The Customer warrants to the Provider that the Customer Data will not infringe the Intellectual Property Rights or other legal rights of any person, and will not breach the provisions of any law, statute or regulation, in any jurisdiction and under any applicable law.


6.3    The Provider shall create a back-up copy of the Customer Data at least daily, shall ensure that each such copy is sufficient to enable the Provider to restore the Hosted Service to the state they were in at the time the back-up was taken, and shall retain and securely store each such copy for a minimum period of 30 days.


7. Mobile App


7.1    No mobile app is available.


8. No assignment of Intellectual Property Rights


8.1    Nothing in these Terms and Conditions shall operate to assign or transfer any Intellectual Property Rights from the Provider to the Customer, or from the Customer to the Provider.


9. Charges


9.1    The Customer shall pay the Charges to the Provider in accordance with these Terms and Conditions.


9.2    If the Charges are based in whole or part upon the time spent by the Provider performing the Services, the Provider must obtain the Customer's written consent before performing Services that result in any estimate of time-based Charges given to the Customer being exceeded or any budget for time-based Charges agreed by the parties being exceeded; and unless the Customer agrees otherwise in writing, the Customer shall not be liable to pay to the Provider any Charges in respect of Services performed in breach of this Clause 9.2.


9.3    The Provider may elect to vary any element of the Charges by giving to the Customer not less than 30 days' written notice of the variation.


10. Payments


10.1  The Provider shall issue invoices for the Charges to the Customer in advance of the period to which they relate.


10.2  The Customer must pay the Charges to the Provider within the period of 30 days following the issue of an invoice in accordance with this Clause 10, providing that the Charges must in all cases be paid before the commencement of the period to which they relate.


10.3  The Customer must pay the Charges by debit card or credit card (using such payment details as are notified by the Provider to the Customer from time to time).


10.4  If the Customer does not pay any amount properly due to the Provider under these Terms and Conditions, the Provider may:

(a)    charge the Customer interest on the overdue amount at the rate of 8% per annum above the Bank of England base rate from time to time (which interest will accrue daily until the date of actual payment and be compounded at the end of each calendar month); or

(b)    claim interest and statutory compensation from the Customer pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.


11. Provider's confidentiality obligations


11.1  The Provider must:

(a)    keep the Customer Confidential Information strictly confidential;

(b)    not disclose the Customer Confidential Information to any person without the Customer's prior written consent;

(c)    use the same degree of care to protect the confidentiality of the Customer Confidential Information as the Provider uses to protect the Provider's own confidential information of a similar nature, being at least a reasonable degree of care;


11.2  Notwithstanding Clause 11.1, the Provider may disclose the Customer Confidential Information to the Provider's officers, employees, professional advisers, insurers, agents and subcontractors who have a need to access the Customer Confidential Information for the performance of their work with respect to the Agreement and who are bound by a written agreement or professional obligation to protect the confidentiality of the Customer Confidential Information.


11.3  This Clause 11 imposes no obligations upon the Provider with respect to Customer Confidential Information that:

(a)    is known to the Provider before disclosure under these Terms and Conditions and is not subject to any other obligation of confidentiality;

(b)    is or becomes publicly known through no act or default of the Provider; or

(c)    is obtained by the Provider from a third party in circumstances where the Provider has no reason to believe that there has been a breach of an obligation of confidentiality.


11.4  The restrictions in this Clause 11 do not apply to the extent that any Customer Confidential Information is required to be disclosed by any law or regulation, by any judicial or governmental order or request, or pursuant to disclosure requirements relating to the listing of the stock of the Provider on any recognised stock exchange.


11.5  The provisions of this Clause 11 shall continue in force for a period of 1 year following the termination of the Agreement, at the end of which period they will cease to have effect.


12. Data protection


12.1  Each party shall comply with the Data Protection Laws with respect to the processing of the Customer Personal Data.


12.2  The Customer warrants to the Provider that it has the legal right to disclose all Personal Data that it does in fact disclose to the Provider under or in connection with the Agreement.


12.3  The Customer shall only supply to the Provider, and the Provider shall only process, in each case under or in relation to the Agreement:

(a)    the Personal Data of data subjects falling within the categories specified in the Privacy and Cookie Policy and

(b)    Personal Data of the types specified in the Privacy and Cookie Policy.


12.4  The Provider shall only process the Customer Personal Data for the purposes specified in the Privacy and Cookie Policy.


12.5  The Provider shall only process the Customer Personal Data during the Term, subject to the other provisions of this Clause 12.


12.6  The Customer hereby authorises the Provider to make the following transfers of Customer Personal Data:

(a)    the Provider may transfer the Customer Personal Data internally to its own employees, offices and facilities in the United Kingdom and the European Union;

(b)    the Provider may transfer the Customer Personal Data to its third party processors and may permit its third party processors to make such transfers, providing that such transfers must be protected by any appropriate safeguards identified therein; and

(c)    the Provider may transfer the Customer Personal Data to a country, a territory or sector to the extent that the competent data protection authorities have decided that the country, territory or sector ensures an adequate level of protection for Personal Data.


12.7  Notwithstanding any other provision of the Agreement, the Provider may process the Customer Personal Data if and to the extent that the Provider is required to do so by applicable law. In such a case, the Provider shall inform the Customer of the legal requirement before processing, unless that law prohibits such information.


12.8  The Provider shall ensure that persons authorised to process the Customer Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.


12.9 The Provider and the Customer shall each implement appropriate technical and organisational measures to ensure an appropriate level of security for the Customer Personal Data.


12.10 If any changes or prospective changes to the Data Protection Laws result or will result in one or both parties not complying with the Data Protection Laws in relation to processing of Personal Data carried out under the Agreement, then the parties shall use their best endeavours promptly to agree such variations to the Agreement as may be necessary to remedy such non-compliance.


13. Warranties


13.1  To the maximum extent permitted by the law, the Provider makes no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality of the Hosted Service.


14. Acknowledgements and warranty limitations


14.1  The Customer acknowledges that complex software is never wholly free from defects, errors and bugs; and subject to the other provisions of these Terms and Conditions, the Provider gives no warranty or representation that the Hosted Service will be wholly free from defects, errors and bugs.


14.2  The Customer acknowledges that complex software is never entirely free from security vulnerabilities; and subject to the other provisions of these Terms and Conditions, the Provider gives no warranty or representation that the Hosted Service will be entirely secure.


14.3  The Customer acknowledges that the Provider will not provide any advice under these Terms and Conditions or in relation to the Hosted Service; and, except to the extent expressly provided otherwise in these Terms and Conditions, the Provider does not warrant or represent that the Hosted Service or the use of the Hosted Service by the Customer will not give rise to any legal liability on the part of the Customer or any other person.


15. Limitations and exclusions of liability


15.1  Nothing in these Terms and Conditions will:

(a)    limit or exclude any liability for death or personal injury resulting from negligence;

(b)    limit or exclude any liability for fraud or fraudulent misrepresentation;

(c)    limit any liabilities in any way that is not permitted under applicable law; or

(d)    exclude any liabilities that may not be excluded under applicable law.


15.2  The limitations and exclusions of liability set out in this Clause 15 and elsewhere in these Terms and Conditions:

(a)    are subject to Clause 15.1; and

(b)    govern all liabilities arising under these Terms and Conditions or relating to the subject matter of these Terms and Conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these Terms and Conditions.


15.3  The Provider shall not be liable to the Customer in respect of any losses arising out of a Force Majeure Event.


15.4  The Provider shall not be liable to the Customer in respect of any loss of profits or anticipated savings.


15.5  The Provider shall not be liable to the Customer in respect of any loss of revenue or income.


15.6  The Provider shall not be liable to the Customer in respect of any loss of use or production.


15.7  The Provider shall not be liable to the Customer in respect of any loss of business, contracts or opportunities.


15.8  The Provider shall not be liable to the Customer in respect of any loss or corruption of any data, database or software.


15.9  The Provider shall not be liable to the Customer in respect of any special, indirect or consequential loss or damage.


15.10 The liability of the Provider to the Customer under the Agreement in respect of any event or series of related events shall not exceed:

(a)    the total amount paid and payable by the Customer to the Provider under the Agreement in the 12 month period preceding the commencement of the event or events.


15.11 The aggregate liability of the Provider to the Customer under the Agreement shall not exceed:

(a)    the total amount paid and payable by the Customer to the Provider under the Agreement.


16. Force Majeure Event


16.1  If a Force Majeure Event gives rise to a failure or delay in either party performing any obligation under the Agreement (other than any obligation to make a payment), that obligation will be suspended for the duration of the Force Majeure Event.


16.2  A party that becomes aware of a Force Majeure Event which gives rise to, or which is likely to give rise to, any failure or delay in that party performing any obligation under the Agreement, must:

(a)    promptly notify the other; and

(b)    inform the other of the period for which it is estimated that such failure or delay will continue.


16.3  A party whose performance of its obligations under the Agreement is affected by a Force Majeure Event must take reasonable steps to mitigate the effects of the Force Majeure Event.


17. Termination


17.1  Either party may terminate the Agreement immediately by giving written notice of termination.


17.2  Either party may terminate the Agreement immediately by giving written notice of termination to the other party if the other party commits a material breach of these Terms and Conditions.


17.3  Subject to applicable law, either party may terminate the Agreement immediately by giving written notice of termination to the other party if:

(a)    the other party:

(i)     is dissolved;

(ii)    ceases to conduct all (or substantially all) of its business;

(iii)   is or becomes unable to pay its debts as they fall due;

(iv)   is or becomes insolvent or is declared insolvent; or

(v)    convenes a meeting or makes or proposes to make any arrangement or composition with its creditors;

(b)    an administrator, administrative receiver, liquidator, receiver, trustee, manager or similar is appointed over any of the assets of the other party;

(c)    an order is made for the winding up of the other party, or the other party passes a resolution for its winding up (other than for the purpose of a solvent company reorganisation where the resulting entity will assume all the obligations of the other party under the Agreement); or

(d)    if that other party is an individual:

(i)     that other party dies;

(ii)    as a result of illness or incapacity, that other party becomes incapable of managing his or her own affairs; or

(iii)   that other party is the subject of a bankruptcy petition or order.


18. Effects of termination


18.1  Upon the termination of the Agreement, all of the provisions of these Terms and Conditions shall cease to have effect, save that the following provisions of these Terms and Conditions shall survive and continue to have effect (in accordance with their express terms or otherwise indefinitely): Clauses 1, 3.12, 7, 10.2, 10.4, 11, 12, 15, 18, 21 and 22.


18.2  Except to the extent expressly provided otherwise in these Terms and Conditions, the termination of the Agreement shall not affect the accrued rights of either party.


18.3  Within 30 days following the termination of the Agreement for any reason:

(a)    the Customer must pay to the Provider any Charges in respect of Services provided to the Customer before the termination of the Agreement; and

(b)    the Provider must refund to the Customer any Charges paid by the Customer to the Provider in respect of Services that were to be provided to the Customer after the termination of the Agreement,

        without prejudice to the parties' other legal rights.


19. Notices


19.1  Any notice from one party to the other party under these Terms and Conditions must be given by one of the following methods (using the relevant contact details set out in Clause 19.2):  

(a)    Electronically via email;

        providing that, if the stated time of deemed receipt is not within Business Hours, then the time of deemed receipt shall be when Business Hours next begin after the stated time.


19.2  The Provider's contact details for notices under this Clause 19 are as follows: hello@freedirector.io


20. Subcontracting


20.1  Subject to any express restrictions elsewhere in these Terms and Conditions, the Provider may subcontract any of its obligations under the Agreement.


20.2  The Provider shall remain responsible to the Customer for the performance of any subcontracted obligations.


20.3  Notwithstanding the provisions of this Clause 20 but subject to any other provision of these Terms and Conditions, the Customer acknowledges and agrees that the Provider may subcontract to any reputable third party hosting business the hosting of the Platform and the provision of services in relation to the support and maintenance of elements of the Platform.


21. General


21.1  No breach of any provision of the Agreement shall be waived except with the express written consent of the party not in breach.


21.2  If any provision of the Agreement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions of the Agreement will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant provision will be deemed to be deleted).


21.3  The Customer hereby agrees that the Provider may assign the Provider's contractual rights and obligations under the Agreement to any third party. Save to the extent expressly permitted by applicable law, the Customer must not without the prior written consent of the Provider assign, transfer or otherwise deal with any of the Customer's contractual rights or obligations under the Agreement.


21.4  The Agreement is made for the benefit of the parties, and is not intended to benefit any third party or be enforceable by any third party. The rights of the parties to terminate, rescind, or agree any amendment, waiver, variation or settlement under or relating to the Agreement are not subject to the consent of any third party.


21.5  Subject to Clause 15.1, these Terms and Conditions, and any Schedules, shall constitute the entire agreement between the parties, and shall supersede all previous agreements, arrangements and understandings between the parties in respect of that subject matter.


21.6  The Agreement shall be governed by and construed in accordance with English law.


21.7  The courts of England shall have exclusive jurisdiction to adjudicate any dispute arising under or in connection with the Agreement.


22. Interpretation


22.1  In these Terms and Conditions, a reference to a statute or statutory provision includes a reference to:

(a)    that statute or statutory provision as modified, consolidated and/or re-enacted from time to time; and

(b)    any subordinate legislation made under that statute or statutory provision.


22.2  The Clause headings do not affect the interpretation of these Terms and Conditions.


22.3  References in these Terms and Conditions to "calendar months" are to the 12 named periods (January, February and so on) into which a year is divided.


22.4  In these Terms and Conditions, general words shall not be given a restrictive interpretation by reason of being preceded or followed by words indicating a particular class of acts, matters or things.


 



Schedule 1 (Acceptable Use Policy)


1. Introduction


1.1  This acceptable use policy (the Policy) sets out the rules governing:

(a)   the use of the website at https://freedirector.io, any successor website, and the services available on that website or any successor website (the Services); and

(b)   the transmission, storage and processing of content by you, or by any person on your behalf, using the Services (Content).


1.2  References in this Policy to "you" are to any customer for the Services and any individual user of the Services (and "your" should be construed accordingly); and references in this Policy to "us" are to freedirector.io (and "we" and "our" should be construed accordingly).


1.3  By using the Services, you agree to the rules set out in this Policy.


1.4  We will ask for your express agreement to the terms of this Policy before you upload or submit any Content or otherwise use the Services.


1.5  You must be at least 18 years of age to use the Services; and by using the Services, you warrant and represent to us that you are at least 18 years of age.


2. General usage rules


2.1  You must not use the Services in any way that causes, or may cause, damage to the Services or impairment of the availability or accessibility of the Services.


2.2  You must not use the Services:

(a)    in any way that is unlawful, illegal, fraudulent, deceptive or harmful; or

(b)    in connection with any unlawful, illegal, fraudulent, deceptive or harmful purpose or activity.


2.3  You must ensure that all Content complies with the provisions of this Policy.


3. Unlawful Content


3.1  Content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).


3.2  Content, and the use of Content by us in any manner licensed or otherwise authorised by you, must not:

(a)   be libellous or maliciously false;

(b)   be obscene or indecent;

(c)   infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;

(d)   constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;

(e)   be in contempt of any court, or in breach of any court order;


3.3  You must ensure that Content is not and has never been the subject of any threatened or actual legal proceedings or other similar complaint.


4. Graphic material


4.1  Content must be appropriate for all persons who have access to or are likely to access the Content in question.


5. Factual accuracy


5.1  Content must not be untrue, false, inaccurate or misleading.


6. Negligent advice


6.1  Content must not consist of or contain any advice, instructions or other information that may be acted upon and could, if acted upon, cause death, illness or personal injury, damage to property, or any other loss or damage.


7. Etiquette


7.1  Content must be appropriate, civil and tasteful, and accord with generally accepted standards of etiquette and behaviour on the internet.


7.2  Content must not be offensive, deceptive, threatening, abusive, harassing, menacing, hateful, discriminatory or inflammatory.


7.3  You must not use the Services to send any hostile communication or any communication intended to insult, including such communications directed at a particular person or group of people.


7.4  You must not use the Services for the purpose of deliberately upsetting or offending others.


8. Marketing and spam


8.1  Content must not constitute or contain spam, and you must not use the Services to store or transmit spam - which for these purposes shall include all unlawful marketing communications and unsolicited commercial communications.


8.2  You must not use the Services to promote, host or operate any chain letters, Ponzi schemes, pyramid schemes, matrix programs, multi-level marketing schemes, "get rich quick" schemes or similar letters, schemes or programs.


8.3  You must not use the Services in any way which is liable to result in the blacklisting of any of our IP addresses.


9. Regulated businesses


9.1  You must not use the Services for any purpose relating to gambling, gaming, betting, lotteries, sweepstakes, prize competitions or any gambling-related activity.


9.2  You must not use the Services for any purpose relating to the offering for sale, sale or distribution of drugs or pharmaceuticals.


9.3  You must not use the Services for any purpose relating to the offering for sale, sale or distribution of knives, guns or other weapons.


10. Monitoring


10.1  You acknowledge that we may actively monitor the Content and the use of the Services.


11. Data mining


11.1 You must not conduct any systematic or automated data scraping, data mining, data extraction or data harvesting, or other systematic or automated data collection activity, by means of or in relation to the Services.


12. Hyperlinks


12.1 You must not link to any material using or by means of the Services that would, if it were made available through the Services, breach the provisions of this Policy.


13. Harmful software


13.1 The Content must not contain or consist of, and you must not promote, distribute or execute by means of the Services, any viruses, worms, spyware, adware or other harmful or malicious software, programs, routines, applications or technologies.


13.2 The Content must not contain or consist of, and you must not promote, distribute or execute by means of the Services, any software, programs, routines, applications or technologies that will or may have a material negative effect upon the performance of a computer or introduce material security risks to a computer.





Publication Date: 3 October 2021